Terms and Conditions

 

1. Parties

These Terms & Conditions (“Agreement”) are between the property owner or manager (“Owner”) and the guest making the booking (“Guest”). This Agreement applies to the Guest and all members of their party (“Group”).

2. Property & Stay

This Agreement applies to the Guest’s stay at the rental property (“Rental Property”) for the dates confirmed at the time of booking, including any revised dates if the reservation is changed.

The Guest is responsible for ensuring all members of the Group understand and comply with this Agreement.

3. Use of the Property

Guests agree to:

  • Keep the property clean, safe, and in good condition

  • Avoid creating unsafe or unsanitary conditions

  • Use the property only for lawful, residential purposes

  • Not host commercial events or activities

  • Not exceed the maximum occupancy stated for the property

  • Not to have extra people at the property without consent

  • Not sublet or assign the booking

Violation of these rules may result in immediate eviction without refund.

The Owner may enter the property for inspection, maintenance, or repairs. If the property is listed for sale, access may be required for scheduled viewings.

4. Payments & Cancellation

Payments, fees, and cancellation terms are as stated at the time of booking.

Travel insurance, damage protection, and administrative fees are non‑refundable.

If the Guest changes their booking dates, the original cancellation policy does not transfer. New dates will be charged at the rates applicable to those dates.

If a balance payment fails, the Guest must resolve it promptly. Failure to do so may result in cancellation without refund.

5. Security Deposit

A security deposit is required. It will be collected via card pre‑authorisation hold.

The card hold will be released after departure if the property is returned in good condition. Deductions may be made for:

  • Excess cleaning

  • Trash removal

  • Missing or damaged items

  • Repairs

  • Service call fees

If damages exceed the deposit, the Guest must pay the balance.

6. Pets & Children

Pets are not permitted.

Guests must declare all children in the Group. A child is any person under 18.

7. No Refunds for External Issues

No refunds will be given for:

  • Appliance failure

  • Power cuts

  • Water shortages

  • Flooding

  • Construction noise

  • Weather events

  • Mandatory evacuations

  • Other events outside the Owner’s control

The Owner will make reasonable efforts to resolve issues promptly.

8. Lost & Found

Guests are responsible for shipping costs for returned lost items. Items unclaimed after 30 days may be disposed of.

9. Linens & Towels

Linens and towels are provided, the Guest is responsible for lost or damaged items at twice the standard replacement cost.

10. Unavailability of Property

If the property becomes unavailable for reasons beyond the Owner’s control, the Owner’s liability is limited to a full refund of payments made. No consequential damages will be paid.

11. Liability & Indemnity

Guests use the property and any facilities (including outdoor equipment, water activities, bicycles, etc.) at their own risk.

The Guest agrees to:

  • Assume all risks associated with the stay

  • Indemnify and hold the Owner harmless from injury, loss, or damage

  • Accept responsibility for all persons they allow onto the property

The Owner is not liable for injuries except in cases of gross negligence or intentional misconduct.

12. Termination

The Owner may terminate the stay if the Guest breaches this Agreement. No refunds will be issued.

13. Governing Law

This Agreement is governed by the laws of England and Wales (or the jurisdiction where the property is located). Legal action may only be brought in that jurisdiction.

14. Outdoor Activities

Guests acknowledge that outdoor and water activities carry inherent risks, including injury or death. Guests participate voluntarily and accept full responsibility for themselves and their Group.

15. Guest Acknowledgement

By booking, the Guest confirms that they:

  • Have read and understood these Terms & Conditions

  • Accept responsibility for their Group

  • Understand the risks associated with property use and outdoor activities

  • Agree to return the property in the same condition it was received

  • Agree to comply with all local laws and regulations