Privacy Policy

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website or services. It also explains your privacy rights and how the law protects you.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation & Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our services.

  • Company (“we”, “us”, “our”) refers to the property owner, manager, or hosting business responsible for operating this website and providing accommodation services.

  • Cookies are small files placed on your device that store browsing information.

  • Country refers to the United Kingdom.

  • Device means any device capable of accessing the website, such as a computer, phone, or tablet.

  • Personal Data means any information relating to an identified or identifiable individual.

  • Service refers to the website and any associated booking or enquiry systems.

  • Service Provider means any third party that processes data on behalf of the Company.

  • Usage Data refers to data collected automatically when using the website.

  • Website refers to the accommodation or property website you are accessing.

  • You means the individual using the website or service, or the organisation they represent.

Collecting & Using Your Personal Data

Types of Data Collected

Personal Data

We may collect personally identifiable information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Address, city, postcode

  • Booking details

  • Any information you submit via forms or enquiries

Usage Data

Usage Data is collected automatically and may include:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Time spent on pages

  • Device identifiers

  • Diagnostic data

When accessing the website via mobile, additional data such as device type and operating system may be collected.

Tracking Technologies & Cookies

We use cookies and similar technologies to track activity and improve the website.

Technologies may include:

  • Browser Cookies

  • Flash Cookies

  • Web Beacons / Pixel Tags

Cookies may be session (deleted when you close your browser) or persistent (remain until manually removed).

Types of cookies used:

  • Essential Cookies – required for website functionality

  • Acceptance Cookies – record cookie consent

  • Functionality Cookies – remember preferences such as login details

You can disable cookies in your browser settings, but some features may not function correctly.

Use of Your Personal Data

We may use your data for the following purposes:

  • To provide and maintain the website

  • To manage your account or booking

  • To perform a contract or reservation

  • To contact you regarding your booking or enquiries

  • To send updates, offers, or service information (unless you opt out)

  • To manage your requests

  • For analytics and service improvement

  • For business transfers or restructuring

  • For marketing or promotional evaluation

  • For any other purpose with your consent

Sharing Your Data

We may share your information with:

  • Service Providers

  • Payment processors (e.g., Stripe)

  • Booking platforms (e.g., OwnerRez, Airbnb, Vrbo)

  • Business partners

  • Affiliates

  • Legal authorities when required

  • Other users if you interact in public areas of the website

  • Third parties with your consent

Retention of Personal Data

We retain Personal Data only as long as necessary for:

  • Legal obligations

  • Dispute resolution

  • Contract enforcement

  • Operational requirements

Usage Data may be retained longer for security or analytics purposes.

Transfer of Personal Data

Your information may be processed outside your region. By using the website, you consent to such transfers. We take reasonable steps to ensure your data is treated securely.

Disclosure of Personal Data

Business Transactions

If the Company is involved in a merger or sale, your data may be transferred.

Law Enforcement

We may disclose data when required by law.

Other Legal Requirements

We may disclose data to:

  • Comply with legal obligations

  • Protect rights or property

  • Prevent wrongdoing

  • Protect user safety

  • Defend against legal liability

Security of Personal Data

We use commercially acceptable measures to protect your data, but no method of transmission or storage is 100% secure.

Children’s Privacy

We do not knowingly collect data from individuals under 13. If such data is discovered, it will be removed.

Links to Other Websites

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. You are encouraged to review it periodically.